If you cannot locate your delivered package make sure to check with nearby neighbors/tenants.  If you still can't find it, contact UPS to file a claim on the package. 

To file a claim, look up your tracking information and click "Report a Claim"

Once the claim has been filed, please reach out to assistant@threadbeast.com letting us know and we'll keep you updated on the progress of your claim. 

Claims can take up to 8 business days to complete.