Each package is built to help you feel confident in what you wear—but if something’s off, we’ll help make it right.
Here’s how exchanges work:
We don’t offer traditional returns so we can keep prices low for all members.
If 2 or more items in your box didn’t work out, you’re eligible for 1 complimentary exchange every 6 packages.
If it’s fewer than 2 items or outside that window, no problem—you can still request an exchange for a $20 processing fee.
To start, just email us within 30 days of getting your box at assistant@threadbeast.com. We’ll walk you through the next steps.
We’ll also ask for some feedback so we can adjust your style profile moving forward.
You’ve got room to grow here—and we’re here to grow with you.
Important: Please wait for a reply from us before sending anything back—this helps us avoid any missed packages or lost shipping costs.