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Need to exchange something? We’ve got you.

Can I exchange an Item?

Courtney E. avatar
Written by Courtney E.
Updated over 3 weeks ago

Each package is built to help you feel confident in what you wear—but if something’s off, we’ll help make it right.

Here’s how exchanges work:

  • We don’t offer traditional returns so we can keep prices low for all members.

  • If 2 or more items in your box didn’t work out, you’re eligible for 1 complimentary exchange every 6 packages.

  • If it’s fewer than 2 items or outside that window, no problem—you can still request an exchange for a $20 processing fee.

  • To start, just email us within 30 days of getting your box at assistant@threadbeast.com. We’ll walk you through the next steps.

  • We’ll also ask for some feedback so we can adjust your style profile moving forward.

You’ve got room to grow here—and we’re here to grow with you.

Important: Please wait for a reply from us before sending anything back—this helps us avoid any missed packages or lost shipping costs.

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