I received a damaged item—what should I do?

We’re sorry to hear that something arrived damaged. If your item is torn, stained, broken, or not in wearable condition, we’ve got you covered.
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Please email us at assistant@threadbeast.com with a photo of the item (if possible), and we’ll take care of the replacement. We’ll also flag it with our quality control team to help prevent future issues.
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We’re here to make sure your gear arrives the way it should—ready to wear, right out of the box.