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My packages are showing up in the same size—but I signed up for different ones. What’s going on?

Courtney E. avatar
Written by Courtney E.
Updated over 3 weeks ago

This can happen if multiple accounts (with different sizes or style preferences) are created under the same email address. Since our system links accounts by email, it won’t be able to separate individual style profiles—even if the details are different.

This issue is common when:

  • Friends or siblings sign up together

  • Parents sign up for multiple children

  • Multiple subscriptions are created for one household

To keep sizes and styles accurate, each account must use a different email address when signing up.

If you’ve already received packages in the wrong size, no stress—email us at assistant@threadbeast.com and we’ll help correct your account and make sure the right sizes are sent moving forward.

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